GENERAL TERMS
You have the right to return any products purchased within 10 calendar days and request their exchange or refund. After 10 calendar days from the day the product has been received by the user, no right of return can be granted. The aforementioned time limit starts from the receipt of the products. Shipping fees and insurance are the responsibility of the consumer.
All returns must be addressed to
CHARISMA MYKONOS
44 Ag.Efthimiou Str., Mykonos 84600, Greece
T: +30 22890 23495
NON ACCEPTABLE RETURNS
The returned products must be at the same condition that they were shipped from CHARISMAMYKONOS eShop and received by the client, complete and without any signs of damage. The packaging must be the one used for the delivery of the goods and in perfect condition, accompanied by all documents of shipment (Document of Transport, Receipt etc.). Returns which do not cover the above conditions Will Not be Accepted, and will be returned to the client at his cost.
RETURN PROCEDURE
The procedure is simple and can be done as follows:
Contact us through email at [email protected], including your full name, your order number, briefly explaining the reason of the return and whether you would like to receive a replacement or a refund.
Upon receipt of your return a thorough check will be executed and if no problem or defect arises with the product, the packaging or the accompanying documents you will be notified by email for its acceptance.
RETURN OF FUNDS
In case you do not wish a replacement for your order with an alternative or new product, the return of funds will be executed within 14 days for the receipt of the return by the company.
The return of funds will be executed through the same manner of the initial payment of the purchase.
Purchases made as gifts can be exchanged with other products and will not be refunded in cash.
In case you ask for a change of a product and the product to be changed is of a lower value than the one of the original order, the monetary difference will not refunded but will be credited to your name for future purchases.
CHARISMAMYKONOS eShop shall not be held liable for any loss or deterioration of returned goods during transportation.
In case the products are returned damaged or defective, then CHARISMAMYKONOS eShop shall have the right to claim compensation from the customer, the amount of which shall be determined by the condition of the products, and proceed unilaterally to a partial offset of their claim against the customer’s claim.
